Terms & Conditions

General Terms & Conditions

Our agreement with you is set forth in these General Terms & Conditions, which apply to each and all our services (“Services”). Our agreement with you will also include Specific Terms and Conditions set out elsewhere which will impose additional rules to specific services and in specific instances. Taken together, these Terms and Conditions may be amended by us from time to time. It is your responsibility to be aware of such changes, which will take effect when posted on our Website. All references to “we”, “us” and “our”, are to Onzla.

    1.Eligibility for Our Services
    1.Residential Services
  1. You must be a Singapore Citizen, a Permanent Resident of Singapore, or a foreigner holding an Employment Pass.
  2. You must be at least eighteen (18) years of age.
  3. You must qualify under our credit policy.
  4. You must not have any outstanding accounts with us.
  5. You must not have been a customer who has previously misused our services.
  6. We may decline acceptance of your application for service at our discretion.
    2.Business Services
  1. You must be a business entity with a company or business registration number which is registered with the Accounting and Corporate Regulatory Authority of Singapore.
  2. You must qualify under our credit policy.
  3. You must not have any outstanding accounts with us.
  4. You must not have been a customer who has previously misused our services.
  5. We may decline acceptance of your application for service at our discretion.
    2.Getting our Services
  1. Use of Equipment is Required. All our Services must be accessed via equipment. We will either send you the equipment needed to connect to our Services, or advise you of equipment needed. Unless we agree otherwise, you must obtain and maintain at your own cost all equipment necessary to access our Services. It is your responsibility to purchase the equipment as notified to you. We will not be liable to you for any loss or damage caused by your installation of the equipment.
  2. Equipment from our Recommended Partners. Where we have recommended equipment for use with the Services and you have chosen not to take our recommendation, we cannot guarantee compatibility of the equipment or provide on-going support. Where equipment is purchased from our recommended partners, we are not responsible for such equipment. In the event any equipment you have purchased from our recommended partners is faulty upon arrival, please contact the recommended partner for a replacement.
  3. Use of your Equipment. We are not responsible for your equipment working properly. You are responsible for maintaining any equipment that is relevant to the Services, which you own which includes phones, computers, and gateways. We are not responsible if you are not able to use the Services because your equipment does not work properly, is not compatible with the Service or does not meet the minimum specifications established by us or because of faults in any public communications provider’s network. Any equipment which you own and which you connect to the Service must meet with all relevant laws and regulations. We will not be liable in any way for any loss or damage which is caused to your own equipment.
  4. Requirement to Abide by Terms & Conditions. If you keep to the terms & conditions of your agreement, we will provide you with the Services. As well as these General Terms & Conditions, Specific Terms & Conditions also apply, in addition to other legal requirements, as published by us on the MyRepublic Website. These may be updated by us from time to time so please check the MyRepublic Website regularly. These will apply to your use of the services so please read through them carefully.
  5. Our Reasonable Skill & Care. In supplying the Services we will always use our reasonable skill and care, and we will always aim to provide you with the best service possible, but are not able to guarantee fault-free performance. Due to the nature of the Internet, we cannot guarantee specific levels of performance for the Internet access. We cannot guarantee that maximum transmission speeds can be obtained at any time. Due to contention on the telecommunications network and other factors outside MyRepublic’s control your internet access speed may vary from time to time. In addition the speed and limitations of your equipment may affect the transmission speed that we can provide you. You agree that you will tell us about any fault in the Services by phoning, emailing or writing to our Customer Care team, who will aim to respond as promptly as possible.
  6. Customer Service Monitoring. To make sure we’re always giving you best possible service, we may monitor and record phone conversations you have with our team. We’ll use these to shape our training where we can.
  7. Network Monitoring. We reserve the right to monitor and control data volume and/or types of traffic transmitted via Internet access. In the event that your use does not comply with the terms & conditions, or policies, which you can read on our Website, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet access. During any time of reduction or suspension, you will remain liable for the payment of your Service charge.