Privacy Policy for OnzLa Singapore

Effective Date: 10 September 2023

1. Introduction

Welcome to OnzLa, your trusted platform for freelancing and talent discovery in Singapore. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how Onzla ("we," "us," or "our") collects, uses, and protects your (“talents”) personal information when you use our application and related services. We are committed to safeguarding your privacy and ensuring the security of your data within Singapore. By accessing or using OnzLa, you signify your agreement to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect various types of information to provide and improve our services:

2.1. Personal Information: We collect information that you provide during registration and while using our services, including your name, email address, phone number, profile picture, and payment information. Talents may provide additional details about their skills, work experience, education, and portfolio. Clients may provide project descriptions and requirements. OnzLa collects content and metadata of messages exchanged through our App, as well as communication preferences you set.

2.2. User-Generated Content: We collect content generated by you when using our platform, such as reviews, messages, project details, and any other content you submit.

2.3. Usage Information: We gather data related to your interactions with our application, including the pages you view, searches you conduct, and the features you use.

2.4. Device Information: We may collect information about your device, such as device type, operating system, unique device identifiers, and mobile network information.

2.5. Location Information: With your consent, we may collect precise location data from your device to provide location-based features.

2.6. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your activity on our application, enhance your user experience, and provide tailored content.

3. How We Use Your Information

We use the information we collect for various purposes:

3.1. Providing Services: We use your data to offer, maintain, and improve our services, including matching talents with clients, processing payments, and enhancing user experience. Your data is essential for processing payments and payouts for talents and clients.

3.2. Communication: We may send you transactional notifications, service-related announcements, , updates, and promotional messages related to Onzla with your consent.

3.3. Personalization: We customize our services and content based on your preferences, location, and activity on the platform.

3.4. Safety and Security: Your information helps us verify accounts, detect fraud, and ensure the security of our platform.

3.5. Improving User Experience: We analyse user data to enhance our App's functionality, user interface, and overall user experience. This includes troubleshooting issues, conducting data analysis, and performing research to optimize our services with your consent.

4. Data Sharing and Disclosure

To facilitate freelancing projects, certain information, such as freelancer profiles and project details, we may share your information in the following circumstances:

4.1. Service Providers: We may engage third-party service providers to assist us with various aspects of our services, including payment processing, data analytics, and customer support. These providers have access to your information only to the extent necessary to perform their duties and are contractually bound to protect your data.

4.2. Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, privacy, safety, or property, and respond to lawful requests from public authorities.

4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.

4.4. Consent: We may share your information with your explicit consent.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1. Access and Correction: You can access and update your profile information at any time.

5.2. Data Portability: You can request a copy of your data in a structured, machine-readable format.

5.3. Deletion: You can request the deletion of your account and associated data, subject to certain exceptions. Data requested to be deleted will be withheld of up to 90 business days to prevent data loss due to misuse or accidents. OnzLa is not responsible for the deleted data after this period.

5.4. Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in those communications.

5.5. Location Information: You can manage location permissions through your device settings or within our application.

5.6. Cookies and Tracking Technologies: You can manage and control the use of cookies through browser settings. You can modify your preferences to block or receive notifications about cookies.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and for legitimate business purposes, such as legal obligations, resolving disputes, and enforcing our agreements. If you wish to delete your account, please refer to Section 5.3 (Deletion) for more information.

7. Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data.

8. Third-Party Links and Services

Our application may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.

9. Children's Privacy

OnzLa does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us to have it removed.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our application or by other appropriate means. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, your data, or our privacy practices, please contact us at:

Email: talentcare@onzla.com